Shipping & Delivery

COVID-19 

 Our online store is still open for business as we try to fulfil your Magic needs during these difficult times.

We are aware of the concerns that you may have regarding health implications and for the time being, we are running a reduced schedule, going into the warehouse two or three times a week.

Royal Mail reports there may be slight delays in their service.

Please bear with us if your order does not quite meet the rapid service that you expect from us.

When we do go in, it is just the core team of Francois and Liz, one household, and we follow the strictest of hygiene routines. We also have a special arrangement with the Post Office to facilitate our continued opening for online orders.

 

USUAL DELIVERY

We offer a range of delivery methods, so you can select the delivery method that most suits your needs.

  • We endeavour to dispatch all standard orders same-day if received before 2pm Monday-Friday (excl. Bank Holidays). All other such orders will be dispatched the next working day (Monday-Friday, excl. Bank Holidays).
  • Express orders will be dispatched same-day if received before 2pm Monday-Friday (excl. Bank Holidays), and will otherwise be dispatched the next working day.
  • Bulk / parcel orders received before 2pm Monday-Friday (excl. Bank Holidays) will be collected the next working day for delivery within 48 hours from collection.

 

At Axion Now, we will deliver to the dispatch address provided by you, the consumer, either directly for orders placed by credit card, debit card, or using store credit, or provided by PayPal when checking out using PayPal. We do not assume responsibility for goods that do not reach their desired destination. If packages sent by an Express or international tracked service are refused by you, the customer, or returned due to non-payment of charges such as customs or import duty, any charges incurred by us here at Axion Now, these charges may be deducted, at our discretion, from any refund later made for that order. 

*Please note that neither Royal Mail, nor our courier services, will collect from us or deliver on Bank Holidays.

 

1) UK Shipping

*     1-4 Days – UK Royal Mail - £1.49*
*     1-4 Days – UK Royal Mail Recorded - £2.49*
*     1-4 Days – Royal Mail Parcel £4.49*
*     1-2 Days Monday - Friday – UK Express Delivery £6.99*
*     UK Express Saturday Delivery £11.99*

*Some items may carry an extra posting charge due to their weight and competitive pricing (e.g. booster boxes)

 

2) International Shipping

Royal Mail International - Estimated delivery times from dispatch:

  • Supported European countries only*

 1. International Standard 2-5 Days - £3.95*

 This delivery method is not tracked. Estimated delivery times are provided by our postal services, and packages can take longer to arrive, or may be subject to delays at Customs.

2. International Tracked & Signed 3-5 Working Days £8.95*

International Signed for - This service uses the same estimated delivery times as Standard Airmail, but comes with a tracking number allowing for delivery confirmation. This service is insured up to £60.

*Please note that Axion Now customers are responsible for any customs charges or import duties payable on receipt of international packages. If a package is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by Axion Now in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.

 

3) Collection at Axion Now Centre in Amersham

All orders can be collected at our Axion Now Centre in Amersham from Monday – Saturday during store opening hours. Please note that we cannot guarantee that orders placed after 2pm will be available for same evening pick up.

Welcome to the new Axion Now website. We appreciate your feedback, which you can provide through our contact page.     Contact UsClose